Privacy Policy


Effective Date:July 8, 2026
Last Updated:July 8, 2026

Privacy Policy

Iris Mechanical Inc. (“Iris Mechanical,” “we,” “us,” or “our”) operates the website https://irismech.com(the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website or interact with our services.

At Iris Mechanical, we respect your privacy and are committed to protecting your personal information. We collect only the information we reasonably need to provide HVAC services, respond to your requests, improve our Website, comply with legal obligations, and operate our business.

By using our Website or communicating with us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • Identifiers, such as your name, email address, phone number, mailing address, and Internet Protocol (IP) address.
  • Commercial information, including requested services, estimates, purchases, invoices, appointment history, and customer service records.
  • Internet or other electronic network activity, including browser information, device information, website interactions, pages visited, referral information, and analytics data.
  • Approximate geolocation information, such as your general location based on your IP address.
  • Professional or employment-related information, when voluntarily provided.
  • Inferencesthat help us better understand customer preferences, interests, or service needs.

We do not collect or process Sensitive Personal Information beyond what is reasonably necessary to provide requested services and operate our business.

If you choose to receive SMS communications, your mobile number and SMS consent information will be used only for the purposes described in this Privacy Policy and will not be shared with third parties or affiliates for their own marketing purposes.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you contact us through our Website, phone, email, text message, online forms, appointment requests, financing inquiries, newsletter sign-ups, or other communications.
  • Automatically, through cookies, analytics technologies, and similar tools when you visit or interact with our Website or digital services.
  • From trusted third-party service providersthat help us operate our business and provide requested services.
  • From third-party platforms, including business directories, review websites, advertising platforms, manufacturer dealer locator programs, scheduling tools, or other online services where you choose to contact or engage with Iris Mechanical.
  • From referrals, including recommendations from customers, business partners, or other individuals who refer our services.

How We Use Your Information

We may use the information we collect to:

  • Provide HVAC services and customer support.
  • Schedule appointments and dispatch technicians.
  • Prepare estimates and process invoices.
  • Respond to inquiries and communicate with you.
  • Personalize your experience on our Website.
  • Improve our Website, services, and customer experience.
  • Measure website performance and marketing effectiveness.
  • Send appointment reminders, maintenance reminders, review requests, and marketing communications when you have provided the appropriate consent.
  • Detect, investigate, and help prevent fraud or unauthorized activity.
  • Comply with legal obligations.

Purposes for Each Category of Information

The categories of personal information described above may be used for purposes including:

  • Service delivery and customer support.
  • Appointment scheduling and technician dispatch.
  • Estimates, invoicing, financing requests, and account administration.
  • Customer communications by phone, email, or SMS.
  • Website analytics and performance measurement.
  • Advertising measurement and business improvement.
  • Security monitoring and fraud prevention.
  • Compliance with legal and regulatory obligations.

Data Minimization

We collect and retain only the personal information reasonably necessary to provide requested services, communicate with customers, improve our Website, comply with legal obligations, and operate our business. We do not collect personal information beyond what is reasonably necessary for these disclosed purposes.

Third-Party Service Providers and Information Sharing

We may share personal information with trusted third-party service providers that help us operate our business and provide requested services.

Depending on the services you request or use, these providers may include companies that provide:

  • Website hosting and management.
  • Customer relationship management (CRM) services.
  • Appointment scheduling and online forms.
  • Field service management and invoicing.
  • Website analytics and reporting.
  • Advertising and marketing services.
  • AI-powered customer communication tools.
  • Business listing management.
  • Financing services, if you choose to apply for financing.
  • Payment processing services.

If you choose to apply for financing or pay-over-time options, we may share the information reasonably necessary to facilitate your application with the financing provider you select. Financing partners may include Wisetack, Acorn Finance, GoGreen Financing, or other financing providers we may offer from time to time.

Payments may be processed through trusted third-party payment providers and invoicing platforms, including FieldPulse, Zelle, Clover (through Wells Fargo), or other payment providers we may use from time to time. Iris Mechanical does not directly store complete payment card information on its Website.

We may also disclose personal information when required by law or when necessary to protect our legal rights, customers, employees, or property.

How We Process Your Information

We process personal information only for the purposes described in this Privacy Policy, including providing HVAC services, scheduling appointments, communicating with customers, preparing estimates, processing invoices, facilitating financing requests, improving our Website, and supporting our day-to-day business operations.

Customer information may be securely maintained within trusted third-party business systems used to provide these services. We encourage you to review the privacy practices of those providers where appropriate.

How We Protect Your Information

We use a combination of administrative, technical, and physical safeguards designed to help protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to:

  • Encryption of data in transit (such as HTTPS/TLS) to help secure communications between your browser and our Website.
  • Access controls that limit access to personal information to authorized personnel when needed to perform their job responsibilities.
  • Secure cloud-based platforms and service providers that maintain their own security measures to help protect customer information.
  • Reasonable efforts to work with trusted third-party providers that implement appropriate security practices for the services they provide.
  • Routine software updates and maintenance intended to help protect our Website and systems.

Many of the systems we use to operate our business are provided by established third-party service providers that maintain their own security controls and data protection practices.

While we take reasonable steps to safeguard your information, no method of transmitting data over the Internet or storing electronic information is completely secure. As a result, we cannot guarantee absolute security.

SMS Communication Policy

By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS communications from Iris Mechanical related to the services you request.

These messages may include:

  • Appointment confirmations and scheduling updates.
  • Technician arrival notifications.
  • Service follow-up communications.
  • Maintenance reminders.
  • Review requests.
  • Promotional offers and marketing communications, where you have provided the appropriate consent.

Your mobile opt-in information and SMS consent will not be shared with third parties or affiliates for their own marketing purposes.

Standard Messaging Disclosures

  • Message and data rates may apply.
  • Message frequency may vary.
  • You may opt out at any time by replying STOP.
  • For assistance, reply HELPor contact us at info@irismech.com.

Your California Privacy Rights

California residents may have the following rights under applicable law:

  • The right to know what personal information we collect, use, disclose, or share.
  • The right to access personal information we maintain about you.
  • The right to request deletion of your personal information, subject to applicable exceptions.
  • The right to request correction of inaccurate personal information.
  • The right to limit the use of Sensitive Personal Information where applicable.
  • The right to opt out of the sale or sharing of personal information where applicable.
  • The right not to receive discriminatory treatment for exercising your privacy rights.

Exercising Your Privacy Rights

To exercise your privacy rights or submit a privacy-related request, please contact us by email at info@irismech.com.

To help protect your personal information, we may request additional information to verify your identity before processing certain requests. We will respond to verified requests in accordance with applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

The length of time we retain information depends on the type of information and the purpose for which it was collected. For example:

  • Customer records, estimates, invoices, and service history may be retained for ongoing customer support, warranty administration, accounting, legal, and business recordkeeping purposes.
  • Marketing preferences are retained until you unsubscribe or request removal.
  • Website analytics data is retained according to the retention settings of our analytics providers.

When personal information is no longer required for these purposes, we will securely delete or anonymize it where appropriate, when feasible.

Selling or Sharing Personal Information

Iris Mechanical does not sell your personal information for monetary compensation.

We do not rent customer information or provide customer information to outside marketers for their own marketing purposes.

We use analytics and advertising technologies to better understand how visitors interact with our Website, improve Website performance, and measure the effectiveness of our marketing efforts. These technologies are used only for the business purposes described in this Privacy Policy and in accordance with applicable law.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to help improve your browsing experience, understand Website usage, remember preferences, and support Website functionality.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of portions of our Website.

For more information about how we use cookies and similar technologies, please review our Cookie Policy.

Children’s Privacy

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page along with the revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or how Iris Mechanical collects, uses, or protects your personal information, please contact us:

Iris Mechanical Inc.
2483 Brannan Pl
Santa Clara, CA 95050

Email:info@irismech.com